Subscribe to UpdatesSubscribe
Get email notifications whenever Tide IN creates, updates or resolves an incident.
Get text message notifications whenever Tide IN creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get incident updates and maintenance status messages in Microsoft Teams channel.
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Past Incidents
Jul 16, 2026
No incidents reported today.
Jul 15, 2026
No incidents reported.
Jul 14, 2026
No incidents reported.
Jul 13, 2026
No incidents reported.
Jul 12, 2026
No incidents reported.
Jul 11, 2026
No incidents reported.
Jul 10, 2026
Resolved -
Utility Bill Payments & Recharges
The issue affecting Utility Bill Payments, NCMC, and FASTag recharges has now been resolved fully now.
All affected services have been restored and are processing successfully.
We apologise for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Jul 10, 17:30 IST
The issue affecting Utility Bill Payments, NCMC, and FASTag recharges has now been resolved fully now.
All affected services have been restored and are processing successfully.
We apologise for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Jul 10, 17:30 IST
Update -
Utility Bill Payments & Recharges
Utility Bill Payments have now been restored and are processing successfully.
NCMC and FASTag recharges remain temporarily unavailable while we continue working to resolve the remaining issue.
We'll provide another update as soon as these services have been restored.
We apologise for the inconvenience and appreciate your patience.
Jul 2, 11:46 IST
Utility Bill Payments have now been restored and are processing successfully.
NCMC and FASTag recharges remain temporarily unavailable while we continue working to resolve the remaining issue.
We'll provide another update as soon as these services have been restored.
We apologise for the inconvenience and appreciate your patience.
Jul 2, 11:46 IST
Monitoring -
Failing Utility Bill Payments & Recharges
To minimise disruption, we've temporarily removed Utility Bill Payments and NCMC/FASTag recharges from the Tide app while we work with our payment partner to resolve the issue.
These services are currently unavailable. We'll restore them as soon as it's safe to do so.
Please check back here for further updates. For urgent queries, tap Support in the app.
We apologise for the inconvenience and appreciate your patience.
Jul 1, 21:03 IST
To minimise disruption, we've temporarily removed Utility Bill Payments and NCMC/FASTag recharges from the Tide app while we work with our payment partner to resolve the issue.
These services are currently unavailable. We'll restore them as soon as it's safe to do so.
Please check back here for further updates. For urgent queries, tap Support in the app.
We apologise for the inconvenience and appreciate your patience.
Jul 1, 21:03 IST
Identified -
Identified - Failing Utility Bill Payments & Recharges
We're currently experiencing an issue affecting some payments through payment gateway.
Some members may be unable to:
Pay utility bills (Electricity, Mobile, and others)
Recharge NCMC or FASTag
We're working with our payment partner to resolve this as quickly as possible. Please check back here for updates.
For urgent queries, tap Support in the app.
We apologise for any inconvenience.
Jul 1, 18:00 IST
We're currently experiencing an issue affecting some payments through payment gateway.
Some members may be unable to:
Pay utility bills (Electricity, Mobile, and others)
Recharge NCMC or FASTag
We're working with our payment partner to resolve this as quickly as possible. Please check back here for updates.
For urgent queries, tap Support in the app.
We apologise for any inconvenience.
Jul 1, 18:00 IST
Jul 9, 2026
No incidents reported.
Jul 8, 2026
No incidents reported.
Jul 7, 2026
No incidents reported.
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
No incidents reported.
Jul 3, 2026
No incidents reported.
Jul 2, 2026