Incident History

History

February 8 9:00 PM IST until February 8 11:30 PM IST
Tide App Planned Outage
Completed
February 8 11:35 PM IST
The maintenance completed succesfully.
In Progress
February 8 9:17 PM IST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
February 6 10:22 PM IST
The Tide app will be unavailable from 21:00 PM to 23:30 PM on Thursday, the 8th of February. During this time the team will be performing some routine maintenance that requires us to suspend access to the Tide app. Tide regret any inconvenience this may cause and thank you for your understanding.
February 8 12:00 AM IST until February 8 2:00 AM IST
Scheduled Maintenance
Completed
February 7 5:00 PM IST
We have a scheduled maintenance on 8th February between 12:00 am to 02:00 am IST. During this period, few of the services will be unavailable. Sorry for the inconvenience and thank you for your understanding.
December 5, 2023 10:23 PM IST until December 13, 2023 5:30 PM IST
Impacted services due to extreme weather conditions
Completed
December 7, 2023 3:58 AM IST
Tide regret that due to the cyclone in the Chennai region, some of our services have been impacted. You may experience delays when using some of our services. The team are working to resolve this problem as soon as possible.
Completed
December 6, 2023 11:56 AM IST
Tide regret that due to the cyclone in the Chennai region, some of our services have been impacted. You may experience delays when using some of our services. The team are working to resolve this problem as soon as possible.
November 6, 2023
Adding funds to account - delays in timeline updates
Resolved
November 7, 2023 5:45 PM IST
Issue has been fixed now
Monitoring
November 7, 2023 4:06 PM IST
Members should now be able to add funds to their accounts, team is working to fix the timeline update. Tide apologise for the inconvenience caused.
Identified
November 7, 2023 12:47 AM IST
We are currently experiencing issues affecting Members adding funds to their accounts. There is a delay in those funds updating to the account. The team are aware and expect to have this resolved by around 08:00.Tide apologise for the inconvenience this may cause anyone.
September 27, 2023
New members sign up
Resolved
September 27, 2023 3:54 PM IST
Currently, we are facing issue with OTP verification for onboarding. Members will not be able to proceed further with Sign up. We are trying to fix the issue as soon as possible.
Resolved
September 27, 2023 2:54 PM IST
We are aware of the issue with members unable to add fund to their account. Team is working on fixing this issue. Apologies for the inconvenience caused.
August 16, 2023
Card Transactions Failing
Resolved
August 16, 2023 3:51 PM IST
All transactions are now processing correctly. We apologise for any inconvenience this may have caused.
Monitoring
August 16, 2023 3:23 PM IST
A fix has been applied and we are seeing transactions processing again. We will continue to monitor the situation until we are happy that the problem is completely resolved. Thank you for you patience.
Investigating
August 16, 2023 2:25 PM IST
We are facing high failure rate with Card transactions, your transactions might not go through. Please be patient while we try to resolve this issue. Thank you.
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