Failing Utility Bill Payments & Recharges

Incident Report for Tide IN

Resolved

The issue affecting Utility Bill Payments, NCMC, and FASTag recharges has now been resolved fully now.

All affected services have been restored and are processing successfully.

We apologise for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Posted Sep 11, 2026 - 16:39 IST

Update

The issue affecting Utility Bill Payments, NCMC, and FASTag recharges has now been resolved fully now.

All affected services have been restored and are processing successfully.

We apologise for the inconvenience caused and thank you for your patience while we worked to resolve the issue.
Posted Sep 11, 2026 - 16:39 IST

Investigating

We're currently experiencing an issue affecting some payments through payment gateway.

Some members may be unable to:
Pay utility bills (Electricity, Mobile, and others)
Recharge NCMC or FASTag

We're working to resolve this as quickly as possible. Please check back here for updates.

For urgent queries, tap Support in the app.

We apologise for any inconvenience.
Posted Sep 10, 2026 - 21:51 IST