SIM Binding and SMS OTP Delivery Disruption Affecting Onboarding and Recovery Flows

Incident Report for Tide IN

Resolved

Resolved - SMS verification services are back to normal

We've resolved the issue that affected SMS verification earlier, which impacted onboarding and account recovery flows.

Thanks for your patience while we worked to restore the service.

If you still need assistance, tap Support in the app — we’ll be there.

Posted Mar 12, 2026 - 20:00 IST

Investigating

We are currently investigating an issue affecting SIM Binding and SMS one-time password (OTP) delivery. As a result, some users may be unable to complete onboarding or account recovery processes that require mobile verification.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience while we resolve the issue.

Posted Mar 12, 2026 - 17:40 IST