SIM Binding Disruption Affecting User Recovery Flows

Incident Report for Tide IN

Resolved

Resolved - SMS verification services are back to normal

We've resolved the issue that affected SMS verification earlier, which impacted account recovery flows.

Thanks for your patience while we worked to restore the service.

If you still need assistance, tap Support in the app — we’ll be there.

Posted Jul 31, 2026 - 18:05 IST

Investigating

We are currently investigating an issue affecting SIM Binding. As a result, users will be unable to complete account recovery processes that require mobile verification.
Our team is actively working to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience while we resolve the issue.

Posted Jul 31, 2026 - 15:25 IST